Frequently Asked Questions

You ask, we answer

TATARA
Where does the name Tatara come from?

Tatara is a term that refers to a traditional method of Japanese sword-making. In this process, a Tatara furnace is used to heat and forge the steel for the Katana blade, which is then cooled and tempered to create a strong and sharp blade.

The name “Tatara” evokes our goals of precision, strength, and craftsmanship, as these are all qualities associated with traditional Japanese sword-making.

Like the Japanese katanas, our products are made with extreme dedication and attention to detail. Combining this with the obsessive precision of modern engineering, TATARA Razors is proudly creating safety razors of rare sensitivity and strength.

Who are the founders of Tatara?

Tatara was founded by 3 friends and mechanical engineers passionate about product development. They came together in September 2016 to dream, design, and develop TATARA’s shaving products. You can find more in the section “about us“.

Where can I visit you in Portugal?

If you are in the Porto or Lisbon region, we encourage you to visit Loja das Tábuas and Busilis stores to discover the beauty and functionality of Tatara products for yourself. These high-quality, Japanese-inspired products are perfect for anyone looking to elevate their home or personal care routine.

Do you offer Discounts?

We do have discounts. We advise subscribing to our newsletter so you can receive all the news and promotions firsthand!  You can do it on the footer of our website or you can send us an email and we’ll do it for you.

What payment options are available?

You can use Paypal, Debit, or Credit Card. Other applications like Stripe, Google Pay, Apple Pay, or even Alipay are also available.

Shipping
Which countries do you ship to?

We ship our products to customers all around the world. We have a wide range of shipping options available to ensure that your order arrives safely and promptly at your location.

 

Please note that we may not be able to ship to certain countries or regions due to the unavailability of postal services or other logistical issues. In these cases, we will do our best to find an alternative shipping solution or notify you if we are unable to fulfill your order.

Which shipping options do you have?

We offer Ground and Air Shipping methods.

Prices and transit time depend on the Shipping Address and are calculated at Checkout.

Standard Shipping is provided by National Post Office or GLS services, and Express is carried by Fedex/TNT.

Will I need to pay customs fees or taxes in my country?

When ordering products from our store, you may be required to pay customs fees or taxes in your country. These fees and taxes are imposed by your country’s government and are not included in the price of the products you purchase from us.

It is important to note that the amount of customs fees and taxes that you are required to pay will depend on the laws and regulations in your country, as well as the value and type of the products you are purchasing.

We recommend that you familiarize yourself with the customs laws and regulations in your country, as well as the applicable fees and taxes. You may be able to find this information on your government’s website or by contacting your local customs office.

Do you allow returns?

The purchaser has a 15 days trial period (except for consumable products, used brushes & towels). However, if not satisfactory, the customer may return the product in perfect condition and in its original package (protected to eliminate damages during transport).

A refund will be done to the account of payment (excluding shipping and taxes), after evaluation the product’s condition.

How do I return my package?

We offer a FedEx pick-up hassle-free return process.

To initiate a return, please contact our customer service team with the pick-up address, day & time.

 

The pick-up service has a total cost of 35€ and can be deducted from the total refund.

Please check your shipping rates and delivery times before requesting a pick-up, as it may be more convenient than our pick-up service.

Products
Safety Razors

For more information on Safety Razors, please see the FAQs on the  Safety Razors category page

Shaving Brushes

For more information on Shaving Brushes, please see the FAQs on the  Shaving Brushes category page

Blades

For more information on Shaving Blades, please see the FAQs on the  Blades category page

Soaps & Aftershaves

For more information on Soaps & Aftershaves, please see the FAQs on the Soaps & Aftershaves category page

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